*sigh*

So I just picked up the phone and it was a guest that's currently at the hotel.
Our conversation is as follows:

Me: Thank you for calling *Hotel Name*, This is Lori, How may I help you?

Them: Hi, can you connect me with the Johansen's room?

Me: *Looks at screen*.... Um, what was the name?

Them: Johansen. I think they're on the 3rd floor here with me.

Me:... I don't see that name here. Could it be under a different name?

Them: Um.. it might be under the name of our band, *insert name here*.

Me: I don't see that either.. Are you at the *hotel name* or are you at *other hotel down the street that's on the same phone system as us*

Them: *Hotel name*.

Me: ....ok..... I'm looking at my screen and I don't have anyone by that name here.

Them: Well I know they're here, I just was at the continental breakfast with them!

Me: I'm sorry sir, I don't even have anyone who starts with the last name J on the third floor.

Them: My name is Jones and I'm on the third floor! I'm in room 326.

-Note: due to weird phone extension issues, the hotel down the street has rooms with numbers in the 100s, 200s, and 300s, and the hotel i work in has rooms with numbers in the 400s, 500s, and 600. Which most guests just choose to ignore and call 100s, 200s, and 300s anyway.-

Me: Sir, are you in 326 or 626?

Them: 326, I just said that!

Me: Then you must be in *the other hotel*.

Them: I thought I was in *hotel*

Me: *looks at other hotel's guest list*. They're in the room next to you. 325.

Them: Oh.


*headdesk*


Edit: My friend made the point that maybe the hotels' names just sound too similar.

They don't.

One is Hotel ********** and the other is the ********** Inn, and the *******s are COMPLETELY different words.