Sundays are the worst. There are always a ton of check outs, and in addition, there's the Sunday Brunch.
Customers also seem particularly grumpy. Had to listen to one woman complain for about 10 minutes about how it's ridiculous that we don't serve coffee and tea after 9:30, and how DARE we not inform her about the continental breakfast.. never mind that 1) we have a sign about it and 2) I'm not the one who checked her in, thus it's not my fault she wasn't aware.
Immediately afterwards, another woman came up and gave a peice of her mind. This time, the issue was parking. Now, Lakeside was built 136 years ago, so parking is really scarce. However, they recently put in a great big parking lot about a 1/4 mile away, and there's a free shuttle service to and from the hotel.
But no, that's inconvenient. and obviously it's MY fault. Or so it would seem, given the way this woman was chewing me out.
*sigh*
And now my cousins are here visitng. They have confiscated my phone, and are sifting through the contents with a fine tooth comb. Luckily everything on there is harmless.... i hope.
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