Dear Guest,

Dear Guest,

I am more than willing to answer any of your inqueries as to where a special event may be. However, please refrain from getting angry with me when I am unable to assist you due to your inability to provide me with ANY information about said event. Telling me that you have a "breakfast" but you don't know what time, where, or with whom you booked the event does not give me enough information to even know where to begin to look.
And I'm sorry our brunch is at a "stupid" time since you're eating lunch at noon and the brunch doesn't start until 11:30. I am not responsible for the scheduling of the kitchen, and I really don't appreciate your tone.
Signed,
Your disgruntled desk clerk