There's a bell tower that plays music, usually religious in nature, at every hour or so.
It was definately just playing Cumbaya.
....WHY?!
Wednesday, August 5, 2009
Tuesday, August 4, 2009
It's been awhile..
Sorry for not updating in a few days.
I've noticed quite a disturbing trend with guests lately.
You see, they seem to think that I care about their lives.
Now, I certainly want them to have a good experience at the hotel. But that doesn't mean I need to know about your 6 blood pressure medications and whether they'll be able to get it refilled so that they can stay here for another night.
On a similar note, if I ask you to please sign by the line, feel free to look over the form and ask any questions. I don't, however, need you to tell me the names of each person that will be in each room, your reservation number, your AARP card, and your sister's college roommate's cousin's dog's name.
So the most interesting thing hotel-wise that happened since I wrote actually happened when I was off duty. Two of my friends came to visit me, and I got them a room at the Inn down the road from the hotel I work at. I stayed in my room for the night because the room at the hotel only had two twin beds.
At three in the morning I awaken to my phone ringing. I ignore it once, but then it does again so I groggily answer, in time to hear my friend state, "The inn is on fire." If you ever need an adrenaline boost, those words are very effective.
I made sure that they were safe and not hurt, then threw on some flipflops and ran over to the street near the Inn. Sure enough, there were about 6 fire trucks and 2 rescue squads on the scene. (Note: The hotel is located in a rural area, where fires aren't too common. Thus, I've noticed that if there's any sort of serious call, they bring the whole department because, well, there's nothing better for them to do.)
I decided to go down to the hotel that I work at to see if they knew any details about what was going on. When I got there, my friend, the night desk clerk, was doing homework. I asked her if she knew anything about what was going on up at the Fountain Inn. She had no clue what I was talking about. Apparently everyone had neglected to tell her.
I went back and sat with my friends. About a half hour later, a firefighter signaled that we could return to the hotel. Of course, all of the closest doors were locked, and people were barefoot because they awoke to a fire alarm and ran out without putting on shoes, so they started complaining. So, I went around and unlocked the doors, running into the woman who was working the desk at the inn in the process. She told me what had happened. Apparently someone had played with the fire extinguishers, spraying them all over the hallway, then pulled the fire alarm. the "smoke" my friends had seen was actually foam from the fire extinguishers.
I offered to watch the desk while the desk clerk went upstairs to make sure everyone was situated. She accepted, so I took a couple phone calls of people asking to move because the foam was affecting their asthma.
One of my friends was a bit upset by the whole thing and didn't really feel like sleeping in the hotel room, so I put him up on the couch in the dorm.
This whole process lasted from about 3 in the morning to about 4:30.
I've noticed quite a disturbing trend with guests lately.
You see, they seem to think that I care about their lives.
Now, I certainly want them to have a good experience at the hotel. But that doesn't mean I need to know about your 6 blood pressure medications and whether they'll be able to get it refilled so that they can stay here for another night.
On a similar note, if I ask you to please sign by the line, feel free to look over the form and ask any questions. I don't, however, need you to tell me the names of each person that will be in each room, your reservation number, your AARP card, and your sister's college roommate's cousin's dog's name.
So the most interesting thing hotel-wise that happened since I wrote actually happened when I was off duty. Two of my friends came to visit me, and I got them a room at the Inn down the road from the hotel I work at. I stayed in my room for the night because the room at the hotel only had two twin beds.
At three in the morning I awaken to my phone ringing. I ignore it once, but then it does again so I groggily answer, in time to hear my friend state, "The inn is on fire." If you ever need an adrenaline boost, those words are very effective.
I made sure that they were safe and not hurt, then threw on some flipflops and ran over to the street near the Inn. Sure enough, there were about 6 fire trucks and 2 rescue squads on the scene. (Note: The hotel is located in a rural area, where fires aren't too common. Thus, I've noticed that if there's any sort of serious call, they bring the whole department because, well, there's nothing better for them to do.)
I decided to go down to the hotel that I work at to see if they knew any details about what was going on. When I got there, my friend, the night desk clerk, was doing homework. I asked her if she knew anything about what was going on up at the Fountain Inn. She had no clue what I was talking about. Apparently everyone had neglected to tell her.
I went back and sat with my friends. About a half hour later, a firefighter signaled that we could return to the hotel. Of course, all of the closest doors were locked, and people were barefoot because they awoke to a fire alarm and ran out without putting on shoes, so they started complaining. So, I went around and unlocked the doors, running into the woman who was working the desk at the inn in the process. She told me what had happened. Apparently someone had played with the fire extinguishers, spraying them all over the hallway, then pulled the fire alarm. the "smoke" my friends had seen was actually foam from the fire extinguishers.
I offered to watch the desk while the desk clerk went upstairs to make sure everyone was situated. She accepted, so I took a couple phone calls of people asking to move because the foam was affecting their asthma.
One of my friends was a bit upset by the whole thing and didn't really feel like sleeping in the hotel room, so I put him up on the couch in the dorm.
This whole process lasted from about 3 in the morning to about 4:30.
Thursday, July 30, 2009
SERIOUSLY.... is there something in the water?
Annnnd someone totally just walked into the hotel with their dog.
I give up.
I give up.
I have no clue why it's so busy today...
....but everyone who's calling the hotel seems to have a low IQ.
Another fabulous conversation:
Me: Thank you for calling *hotel*, this is Lori, how may I help you?
Lady: Hi, I was there a few weeks ago and right near the desk there was a painting on the wall, of the gate of the community decorated for Christmas. Is there an artist's name on that painting?
Me: *checks* The artist is *name* and it's dedicated to Lucille LaSouit.
Lady: Is that L-U-C-I-L-E?
Me: L-u-c-i-l-l-e
Lady: and the last name? How do you spell that?
Me: L-a-S-o-u-i-t
Lady: L-a-s-o-i-t
Me:..... L-a-s-0-u-i-t
Lady: Oh. Right. Now, someone said that that was a local artist?
Me: I'm not sure.
Lady: Who would know more information about the painting?
Me: The Friends of the Hotel ********* would.
Lady: Who's the friend of the hotel?
Me: The Friends of the Hotel **********... it's the group that decorates the hotel.
Lady: They decorate the arch?
Me: What?
Lady: They decorate the arch in the painting?
Me: No... they furnish and decorate the hotel.
Lady: But the painting isn't of the hotel!
Me: No, but the painting is IN the hotel. It's in the hotel because the Friends of the Hotel put it there.
...... then i took her information and will pass it along ot the Friends of the Hotel... but my GOD that was a tedious conversation.
Another fabulous conversation:
Me: Thank you for calling *hotel*, this is Lori, how may I help you?
Lady: Hi, I was there a few weeks ago and right near the desk there was a painting on the wall, of the gate of the community decorated for Christmas. Is there an artist's name on that painting?
Me: *checks* The artist is *name* and it's dedicated to Lucille LaSouit.
Lady: Is that L-U-C-I-L-E?
Me: L-u-c-i-l-l-e
Lady: and the last name? How do you spell that?
Me: L-a-S-o-u-i-t
Lady: L-a-s-o-i-t
Me:..... L-a-s-0-u-i-t
Lady: Oh. Right. Now, someone said that that was a local artist?
Me: I'm not sure.
Lady: Who would know more information about the painting?
Me: The Friends of the Hotel ********* would.
Lady: Who's the friend of the hotel?
Me: The Friends of the Hotel **********... it's the group that decorates the hotel.
Lady: They decorate the arch?
Me: What?
Lady: They decorate the arch in the painting?
Me: No... they furnish and decorate the hotel.
Lady: But the painting isn't of the hotel!
Me: No, but the painting is IN the hotel. It's in the hotel because the Friends of the Hotel put it there.
...... then i took her information and will pass it along ot the Friends of the Hotel... but my GOD that was a tedious conversation.
*sigh*
So I just picked up the phone and it was a guest that's currently at the hotel.
Our conversation is as follows:
Me: Thank you for calling *Hotel Name*, This is Lori, How may I help you?
Them: Hi, can you connect me with the Johansen's room?
Me: *Looks at screen*.... Um, what was the name?
Them: Johansen. I think they're on the 3rd floor here with me.
Me:... I don't see that name here. Could it be under a different name?
Them: Um.. it might be under the name of our band, *insert name here*.
Me: I don't see that either.. Are you at the *hotel name* or are you at *other hotel down the street that's on the same phone system as us*
Them: *Hotel name*.
Me: ....ok..... I'm looking at my screen and I don't have anyone by that name here.
Them: Well I know they're here, I just was at the continental breakfast with them!
Me: I'm sorry sir, I don't even have anyone who starts with the last name J on the third floor.
Them: My name is Jones and I'm on the third floor! I'm in room 326.
-Note: due to weird phone extension issues, the hotel down the street has rooms with numbers in the 100s, 200s, and 300s, and the hotel i work in has rooms with numbers in the 400s, 500s, and 600. Which most guests just choose to ignore and call 100s, 200s, and 300s anyway.-
Me: Sir, are you in 326 or 626?
Them: 326, I just said that!
Me: Then you must be in *the other hotel*.
Them: I thought I was in *hotel*
Me: *looks at other hotel's guest list*. They're in the room next to you. 325.
Them: Oh.
*headdesk*
Edit: My friend made the point that maybe the hotels' names just sound too similar.
They don't.
One is Hotel ********** and the other is the ********** Inn, and the *******s are COMPLETELY different words.
Our conversation is as follows:
Me: Thank you for calling *Hotel Name*, This is Lori, How may I help you?
Them: Hi, can you connect me with the Johansen's room?
Me: *Looks at screen*.... Um, what was the name?
Them: Johansen. I think they're on the 3rd floor here with me.
Me:... I don't see that name here. Could it be under a different name?
Them: Um.. it might be under the name of our band, *insert name here*.
Me: I don't see that either.. Are you at the *hotel name* or are you at *other hotel down the street that's on the same phone system as us*
Them: *Hotel name*.
Me: ....ok..... I'm looking at my screen and I don't have anyone by that name here.
Them: Well I know they're here, I just was at the continental breakfast with them!
Me: I'm sorry sir, I don't even have anyone who starts with the last name J on the third floor.
Them: My name is Jones and I'm on the third floor! I'm in room 326.
-Note: due to weird phone extension issues, the hotel down the street has rooms with numbers in the 100s, 200s, and 300s, and the hotel i work in has rooms with numbers in the 400s, 500s, and 600. Which most guests just choose to ignore and call 100s, 200s, and 300s anyway.-
Me: Sir, are you in 326 or 626?
Them: 326, I just said that!
Me: Then you must be in *the other hotel*.
Them: I thought I was in *hotel*
Me: *looks at other hotel's guest list*. They're in the room next to you. 325.
Them: Oh.
*headdesk*
Edit: My friend made the point that maybe the hotels' names just sound too similar.
They don't.
One is Hotel ********** and the other is the ********** Inn, and the *******s are COMPLETELY different words.
Monday, July 27, 2009
Forgot to post this one yesterday....
Yesterday, a woman came up to me and asked if she could speak to the manager. Since the manager wasn't in, she explained her situation to me.
Apparently, she is renting a cottage in the Chautauqua community for the week, but she forgot sheets. I talked to housekeeping and they got her some. But while we were waiting, she mentioned to someone that not only had she forgotten her sheets, she had forgotten to pack any clothes.
It gets better.
She explained that she went to a mall a half hour away and purchased some clothes, but when she got back to the cottage she "realized they were all the wrong size". So now she was just going to "wash the same clothes and wear them over and over".
How does someone forget to pack clothes!? And if they were to overlook that, and they went shopping to solve the problem, how do you get the wrong size????
Later, the SAME WOMAN came up to me.
She said that her daughter had just found a 20-dollar-bill. I told her I would call security and that they would place it in the lost and found.
She then requested that "if no one claimed it in a week, can we have it?"
I just kind of looked at her... and asked if she thought it was hers.
She stated that no, it wasn't hers, but it "wouldn't be right for the Hotel to just keep it if no one claimed it" and that she was "trying to teach [her] daughter that if you do the right thing, good things happen".
Not wanting to argue with her, I had her put the $20 in an envelope and write their contact info on it, and handed it over to security, who in turn looked at me like I was crazy.
Here's hoping I don't have to come in contact with this crazy lady again.
Apparently, she is renting a cottage in the Chautauqua community for the week, but she forgot sheets. I talked to housekeeping and they got her some. But while we were waiting, she mentioned to someone that not only had she forgotten her sheets, she had forgotten to pack any clothes.
It gets better.
She explained that she went to a mall a half hour away and purchased some clothes, but when she got back to the cottage she "realized they were all the wrong size". So now she was just going to "wash the same clothes and wear them over and over".
How does someone forget to pack clothes!? And if they were to overlook that, and they went shopping to solve the problem, how do you get the wrong size????
Later, the SAME WOMAN came up to me.
She said that her daughter had just found a 20-dollar-bill. I told her I would call security and that they would place it in the lost and found.
She then requested that "if no one claimed it in a week, can we have it?"
I just kind of looked at her... and asked if she thought it was hers.
She stated that no, it wasn't hers, but it "wouldn't be right for the Hotel to just keep it if no one claimed it" and that she was "trying to teach [her] daughter that if you do the right thing, good things happen".
Not wanting to argue with her, I had her put the $20 in an envelope and write their contact info on it, and handed it over to security, who in turn looked at me like I was crazy.
Here's hoping I don't have to come in contact with this crazy lady again.
Sunday, July 26, 2009
Someone just came up to the desk and asked me how to spell the word "athletic". It was a middle aged woman. She said that she and her husband had been "Trying to figure it out for a while now".
Wow.
Today started off rough when the poeple in charge of setting up continental breakfast didn't show up. I had to send them to the other hotel to get theirs, and they weren't pleased.
Then there was the woman who was sure that she was checking out of room 460. The problem is that this hotel doesn't have a room 460. I looked her up by her last name and she was actually in 620. Then she started to walk away... I had to remind her to turn in her keys.
A very kind gentleman also asked me to find out what kind of paint we use on the doorframes here. Because it was the "highest gloss he'd ever seen". So, I asked my buddy the maintenance guy, and luckily he knew.. rustoleum I think? Anyway. Bizzare request.
Now there are like 200 people here for the Sunday Brunch.. it's crazy loud here in the lobby. The good news is that there are just 3 more hours to go!
Wow.
Today started off rough when the poeple in charge of setting up continental breakfast didn't show up. I had to send them to the other hotel to get theirs, and they weren't pleased.
Then there was the woman who was sure that she was checking out of room 460. The problem is that this hotel doesn't have a room 460. I looked her up by her last name and she was actually in 620. Then she started to walk away... I had to remind her to turn in her keys.
A very kind gentleman also asked me to find out what kind of paint we use on the doorframes here. Because it was the "highest gloss he'd ever seen". So, I asked my buddy the maintenance guy, and luckily he knew.. rustoleum I think? Anyway. Bizzare request.
Now there are like 200 people here for the Sunday Brunch.. it's crazy loud here in the lobby. The good news is that there are just 3 more hours to go!
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